Returns & Refunds Policy
We want you to be pleased with your purchase from PoppyRu Gifts. Please review the following policy before placing your order, especially when purchasing a customized or personalized item.
Standard Items
Non-customized items may be returned within 14 days after delivery if they are unused, undamaged, and in their original condition and packaging.
Before returning an item, you must email hello@poppyrugifts.com to request return authorization and receive return instructions. Please include your order number and the reason for the return. Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable unless the return results from an error by PoppyRu Gifts. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.
Customized and Personalized Items
Because customized and personalized products are made specifically for the customer, they are final sale and cannot be returned, exchanged, or refunded because of a change of mind, an incorrect selection, or customer-provided information.
However, if a customized or personalized item arrives damaged, defective, or different from the personalization details submitted with the order, please contact us promptly at hello@poppyrugifts.com. We will work with you to provide an appropriate replacement or refund.
Customers are responsible for reviewing all names, dates, spelling, colors, sizes, and other personalization details before submitting an order. PoppyRu Gifts is not responsible for errors contained in information provided by the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email hello@poppyrugifts.com within 7 days of delivery. Include your order number, a description of the problem, and clear photographs showing the item and any damage to the packaging.
Please do not discard the item or its packaging until we have reviewed the issue and provided instructions. Depending on the circumstances, we may offer a replacement, correction, or refund at no additional cost to you.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Gifts
Refunds are issued to the original payment method used for the purchase. If you received the item as a gift, please contact us before returning it so we can discuss the available options.
Contact Us
To request a return or report a problem with an order, email:
We will provide the applicable return address and shipping instructions after reviewing your request.